Terms of sale

Terms of Sale

These Terms of Sale apply to consumer purchases made through the Cane Hamilton online store.

“Cane Hamilton”, “we”, “us” and “our” refer to the seller operating this store. “You” and “your” refer to the customer placing an order.

Please read these terms before purchasing and retain a copy for your records.

For assistance, contact canehamiltonsupport@gmail.com.

1. Products and descriptions

The product page describes the main characteristics of each item, including available sizes, colours, materials and other relevant details.

Please review the description and any size guide before ordering. Screen settings may cause minor differences in the appearance of colours, but this does not affect your right to receive goods that match their description.

We are legally required to supply goods that are of satisfactory quality, fit for purpose and as described.

2. Placing your order

Select your products, choose the required options and proceed to checkout. Before submitting your order, you can review your selection and correct errors.

Please check your items, quantities, sizes, delivery address and contact details carefully.

Submitting your order creates an obligation to pay if we accept it. You must be authorised to use the payment method selected.

Orders and purchase communications are provided in English.

3. Acceptance and contract formation

We will email an acknowledgement after receiving your order.

Unless we expressly confirm acceptance earlier, we accept your order and form the purchase contract when we send your dispatch confirmation.

Before acceptance, we may be unable to fulfil an order because an item is unavailable, payment cannot be authorised, a material listing error has occurred or there is reasonable evidence of fraud. We will notify you promptly and refund any payment collected for items we cannot supply.

We will not substitute a materially different product or increase an agreed price without your express agreement.

4. Prices, taxes and payment

The currency and total amount payable are shown at checkout before you submit your order.

Applicable taxes, import duties and customs clearance charges associated with delivery are included in the checkout total. You will not be required to pay additional import charges to receive your order.

Standard delivery is free on all UK orders, with no minimum purchase.

Available payment methods are displayed at checkout. Payments are subject to authorisation and any necessary security checks.

We will not charge for optional extras without your express consent.

If we identify a material pricing error before accepting your order, we will explain the error and give you the choice of proceeding at the corrected price or cancelling for a full refund. We will not collect an increased payment without your agreement.

Price changes for future purchases do not affect orders already accepted.

5. Promotions and bundles

Any conditions applying to discounts, promotional codes or bundles will be disclosed before purchase.

Refunds for returned promotional items are based on the amount actually paid. Any special conditions affecting partial bundle returns must be clearly disclosed before purchase and comply with consumer law.

Sale items retain the same statutory cancellation and faulty-goods rights as full-price items.

6. Delivery

We deliver throughout the United Kingdom, including England, Scotland, Wales, Northern Ireland and UK island destinations.

Our estimated schedule is:

Order preparation: up to 3 working days.
Transit after dispatch: up to 6 working days.
Total estimated delivery: up to 9 working days.

Processing begins on the next working day after the order is placed and payment is confirmed. Working days are Monday to Friday, excluding applicable UK bank holidays.

Any different product-specific delivery period will be clearly disclosed before purchase.

We will notify you if we become aware of a delay. A delay does not automatically extend an agreed deadline or remove your statutory rights.

Where legally applicable, you may set an appropriate additional delivery period and cancel if we fail to deliver within it. You may be entitled to cancel immediately if we refuse delivery or an agreed delivery date was essential.

If you validly cancel because of non-delivery, we will refund the payments due without undue delay.

Further delivery information is available in our Shipping Policy.

7. Responsibility for delivery

Where we arrange delivery, we remain responsible for the goods until you, or a person you nominate other than the carrier, take physical possession.

If you independently arrange a carrier that we did not offer, the statutory rules may transfer responsibility when the goods are handed to that carrier.

Contact us if an order is missing, damaged or marked as delivered but has not been received. We will investigate and provide any remedy required by law. You do not have to pursue our carrier yourself to exercise your rights against us.

8. Changes and cancellation before delivery

Contact us promptly if you need to correct an order or delivery address. We will make reasonable efforts to accommodate changes, although an order already dispatched may not be capable of amendment.

You may notify us of cancellation before delivery. Dispatch does not remove your statutory cancellation right, although goods already sent may need to be returned.

If no goods have been supplied, cancellation refunds will be issued within 14 days after we are informed of your decision to cancel.

9. Your right to cancel after delivery

For most online purchases, you may cancel without giving a reason until 14 days after the day you receive the goods.

If goods from a single order arrive separately, this period ends 14 days after the day you receive the last item.

Notify us by emailing canehamiltonsupport@gmail.com or by making another clear statement of cancellation. Our Returns & Refunds Policy contains an optional cancellation form. Using that form or obtaining our approval is not a condition of exercising your statutory right.

You must send the goods back within 14 days after notifying us.

For change-of-mind returns, including an unsuitable fit or an incorrectly selected size or colour, you pay the direct return postage costs.

10. Return condition and refunds

You may inspect goods and try on clothing as you would in a shop.

Please retain labels, packaging and accessories where possible. Their absence does not automatically remove your statutory cancellation rights.

We may make a lawful deduction for an actual reduction in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. We do not charge restocking or cancellation administration fees.

Cancellation refunds will be issued without undue delay and no later than 14 days after we receive the goods back or receive evidence that you have sent them back, whichever occurs first.

Refunds are made to your original payment method unless you expressly agree otherwise, without additional refund fees.

We do not deduct the cost of the original free standard delivery from your refund.

Please see our Returns & Refunds Policy for full instructions.

11. Exceptions to change-of-mind cancellation

The statutory cancellation right does not apply to genuinely personalised goods or goods made to your individual specifications.

An exception may also apply to sealed goods that are unsuitable for return for health protection or hygiene reasons where the seal has been broken after delivery and the legal conditions are met.

Ordinary clothing is not excluded simply because it has been tried on.

These exceptions do not affect remedies for faulty, incorrect or misdescribed goods.

12. Faulty, damaged or incorrect goods

Your rights under the Consumer Rights Act 2015 are separate from change-of-mind cancellation rights.

You generally have a short-term right to reject goods that are faulty or otherwise do not conform to the contract within 30 days of delivery.

After that period, you may be entitled to repair or replacement and, where the legal conditions are met, a price reduction or refund. Your rights may continue beyond the cancellation period.

We cover reasonable and necessary return costs for faulty, damaged-on-arrival, incorrect or misdescribed goods.

Contact us with your order details and a description of the problem. Photographs may assist, but an unboxing video is not required.

Where a refund is due for faulty goods, we will issue it without undue delay and within 14 days after agreeing that you are entitled to it.

13. Our liability

We are responsible for foreseeable loss or damage caused by our breach of contract or failure to exercise reasonable care and skill.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or limited.

Using suppliers, payment providers, Shopify or delivery companies does not remove our legal obligations to you.

14. Complaints and disputes

Please send complaints to canehamiltonsupport@gmail.com, including your order number and a description of the issue.

We will investigate and seek to resolve the matter fairly and without unnecessary delay.

Nothing in these terms requires compulsory arbitration or prevents you from exercising statutory remedies or bringing proceedings in a court available to you under applicable law.

You retain any mandatory consumer protections applicable to your purchase.